Terms of service
Terms of Service
Overview
This website is operated by AERIOVO. Throughout the site, the terms “we”, “us” and “our” refer to AERIOVO.
These Terms of Service govern your use of our website and the purchase of products from AERIOVO. By accessing our website or placing an order, you agree to these Terms of Service, together with any policies referenced on our website.
Nothing in these Terms limits or excludes any mandatory rights you may have under applicable consumer law.
1. Online Store
You may use our website only for lawful purposes.
You must provide current, complete and accurate information when placing an order. You are responsible for ensuring that your billing, shipping and contact information is correct.
You must not misuse the website, attempt to interfere with its operation, introduce malicious code, or use the website in a way that violates applicable law.
2. Products
We aim to describe and display our products as accurately as reasonably possible.
Product appearance, including colours, may vary slightly depending on your screen, lighting conditions and normal manufacturing variations.
Product specifications may vary between regional versions. In particular, electrical specifications, plug types and rated power may differ between EU and UK models. Please review the specifications shown on the relevant product page before ordering.
Products must be used in accordance with the instructions and safety information supplied with them.
3. Orders
Placing an order through our website constitutes an offer to purchase the selected products.
After you place an order, you may receive an electronic confirmation acknowledging receipt of your order. We reserve the right to reject or cancel an order where reasonably necessary, including where a product is unavailable, pricing or product information contains an obvious error, payment cannot be authorised, or we reasonably suspect fraud or misuse.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
4. Prices and Payment
Product prices are displayed in the currency applicable to the selected market where supported.
Applicable taxes are displayed or included as required during the ordering and checkout process.
Shipping charges, where applicable, will be shown before you complete your purchase.
We may change product prices from time to time, but changes will not affect orders already accepted except where permitted by applicable law.
Payment must be made using one of the payment methods available at checkout.
5. Shipping and Delivery
Orders are subject to our Shipping Policy.
Estimated delivery times are provided for guidance and may be affected by circumstances outside our reasonable control.
Please ensure that the delivery address supplied when ordering is complete and accurate.
6. Cancellations, Returns and Refunds
Cancellations, returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Consumers in the United Kingdom and European Union may have statutory cancellation and return rights for online purchases. Nothing in these Terms restricts those rights.
7. Faulty or Damaged Products
If a product is faulty, defective, damaged on delivery, not as described or otherwise does not conform to the contract, please contact AERIOVO Customer Support.
We will handle qualifying claims in accordance with applicable consumer law and our published policies.
8. Warranty
Eligible AERIOVO products are covered by our 12-Month AERIOVO Limited Warranty, as described in our Warranty Policy.
This commercial warranty is provided in addition to, and does not replace, restrict or exclude, any mandatory statutory consumer rights.
9. Personal Information
Your submission and processing of personal information through our store is governed by our Privacy Policy.
Our store is powered by Shopify, which provides the ecommerce infrastructure used to offer our products and services.
10. Third-Party Services
Certain features of our website may rely on third-party providers, including payment providers, delivery carriers and other service providers.
Where third-party services are made available, their own terms and privacy practices may also apply.
We are not responsible for third-party websites that are not operated or controlled by AERIOVO.
11. Intellectual Property
The AERIOVO name, branding, website design, product content, text, graphics and other materials displayed on this website are protected by applicable intellectual property laws where relevant.
You may not reproduce, distribute, commercially exploit or otherwise use our protected materials without permission, except where permitted by law.
12. Prohibited Uses
You must not use this website:
- For unlawful or fraudulent purposes.
- To infringe the rights of AERIOVO or any third party.
- To transmit malicious code, viruses or other harmful material.
- To attempt unauthorised access to our systems or other users' information.
- To interfere with the security or proper operation of the website.
- To collect or misuse personal information unlawfully.
13. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.
To the extent permitted by law, AERIOVO will not be responsible for losses that were not reasonably foreseeable when the contract was formed, or for losses arising from circumstances outside our reasonable control.
Products purchased by consumers are intended primarily for normal household use unless otherwise stated. We are not responsible for business losses arising from consumer purchases to the extent permitted by applicable law.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal requirements.
The Terms applicable to an order will generally be those in effect when the relevant order is placed, subject to applicable law.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
16. Governing Law
These Terms are subject to applicable law.
If you are a consumer, nothing in these Terms deprives you of mandatory protections available under the laws applicable to you or prevents you from exercising rights that cannot legally be excluded by contract.
17. Contact
Questions about these Terms of Service, our products or your order can be sent to AERIOVO Customer Support.
AERIOVO is operated by:
SDERFD CVBMRF LLC
465 Poppinga Way
Santa Maria, CA 93455
United States
Email: support@aeriovo.com
Phone: +1 432-599-6576
Please note that this business address is not a return address. Products should not be returned to this address unless specifically instructed by AERIOVO Customer Support. Approved returns are handled according to our Returns & Refunds Policy.
Last updated: 2 September 2026