Shipping policy
AERIOVO Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding public holidays. During periods of high order volume or public holidays, processing may take slightly longer.
Delivery Times
Estimated delivery times after dispatch are:
United Kingdom: 3–7 business days
European Union: 3–7 business days
Delivery times are estimates and may vary due to carrier delays, public holidays, weather conditions, customs procedures or other circumstances outside our reasonable control.
Shipping Costs
Standard shipping costs €5.00.
Free shipping is available on orders of €35.00 or more.
For customers shopping in another supported currency, the applicable shipping charge and free-shipping threshold will be displayed at checkout.
Shipping Carriers
Orders are generally delivered using DPD or DHL. The carrier used for an individual order may vary depending on the delivery destination and fulfilment arrangements.
Order Tracking
Tracking is available for shipped orders. Once your order has been dispatched, tracking information will be provided when available so that you can follow the progress of your delivery.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Taxes, Duties and Import Charges
Applicable taxes are reflected as part of the ordering and checkout process where required. AERIOVO will not request additional tax payments from you after your order has been dispatched.
In the event that a charge is imposed directly by a customs authority, government agency or other third party outside AERIOVO's control, its treatment will be subject to the applicable laws and circumstances of the shipment. If you are asked to pay an unexpected import charge relating to an AERIOVO order, please contact us before making payment where possible.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please review your shipping information carefully before completing checkout.
If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Delivery Delays
While we aim to deliver orders within the estimated timeframes above, occasional delays may occur for reasons outside our reasonable control.
If your tracking information has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact AERIOVO Customer Support so we can investigate the shipment.
Lost or Damaged Shipments
If your order arrives visibly damaged, or you believe your shipment has been lost in transit, please contact us with your order number and relevant details. Where appropriate, we will work with the delivery carrier to investigate the issue and determine the appropriate resolution.
Contact Us
If you have any questions about shipping or delivery, please contact AERIOVO Customer Support through the contact details provided on our website.